Version: BBH-TOS-2026-10-29
These Terms govern the website, booking coordination and payment services provided by PT BALI BIKE HOUSE ("BBH", "we" or "us") through balibikehouse.com (the "Platform"). Our contact address is Jalan Uluwatu II No. 10, Jimbaran, Kuta Selatan, Badung, Bali, Indonesia 80361.
By using the Platform, you accept its general website terms to the extent permitted by law. Browsing or sending an enquiry does not by itself create rental obligations. The applicable booking and rental conditions must be provided and affirmatively accepted before you become committed to a booking or make payment, whichever happens first. Cancellation charges, damage liability and deposit deductions cannot arise from passive browsing alone. Mandatory legal rights remain unaffected.
BBH provides direct rentals and marketplace, booking coordination, communication and disclosed payment services for Partner bookings. The Platform advertises scooter, motorcycle and car rentals and tours. The listing and booking documents must identify who supplies the service and which conditions apply.
Different providers and categories may have different agreements and requirements. Scooter and motorcycle conditions do not automatically apply to cars, tours or other categories. Any other category supplied directly by BBH requires its own approved category-specific agreement. Partner-facing commercial arrangements do not create undisclosed obligations for Customers.
For a BBH Direct Rental, BBH is the Rental Provider. For a Partner Rental, the Partner supplies and operates the rental and contracts with the Customer. BBH may coordinate the booking, communication or payment without assuming every Partner operational obligation. BBH remains responsible for its own activities, obligations it expressly accepts and obligations imposed by law.
The listing or Booking Confirmation must identify the Rental Provider and applicable agreement. The booking details must make clear who receives payment, holds any Security Deposit and provides rental support.
Where BBH is the Rental Provider, rental-specific conditions are governed by the applicable PT BALI BIKE HOUSE agreement for the relevant category, together with selected protection terms and booking-specific conditions expressly agreed in writing. The linked PT BALI BIKE HOUSE Rental Agreement is to be used for BBH direct scooter and motorcycle rentals only; cars and other direct categories require another approved category-specific agreement.
For Partner Rentals, the Partner's disclosed and accepted rental conditions govern the rental. For tours, the identified service provider's disclosed and accepted service conditions apply. All applicable conditions must be available before commitment or payment, whichever occurs first.
These Terms govern BBH's Platform, booking and payment services. The Applicable Rental Agreement takes precedence for rental-specific matters without removing BBH's obligations for its own Platform, booking or payment activities.
Within the relevant subject matter, the order of precedence is:
A confirmation does not silently override an agreement: an exception must be clearly identified and expressly accepted. Later handover conditions or material changes require express agreement and cannot automatically replace accepted terms. Mandatory law prevails.
Provide accurate booking and contact information, communicate in time to arrange the booking, use the Platform lawfully and treat staff and providers respectfully. Do not misuse the website, booking or payment systems. Anyone acting for another Customer must have authority to do so.
Rental-specific responsibilities, including damage, theft, traffic violations, late return, authorized drivers and permitted use, follow the Applicable Rental Agreement. Responsibility depends on that agreement and the circumstances, including customer fault, pre-existing damage and provider responsibility.
Licence, driver and other eligibility requirements depend on the provider and category. Material requirements must be disclosed before commitment or payment. If a disclosed requirement is not met, handover refusal and any payment or refund consequences follow the applicable agreement, accepted booking conditions and law.
A Booking Request asks BBH or the provider to check availability and proposed arrangements. A request acknowledgement is not a Booking Confirmation. A booking becomes confirmed when availability, material details and applicable conditions have been agreed and a written Booking Confirmation has been issued.
The confirmation records the Customer, provider, vehicle or service, dates, delivery and return arrangements, price, payment conditions, any deposit or selected protection, and the applicable agreement. Confirmation and payment are separate; payment obligations follow the applicable agreement and expressly agreed booking conditions.
All Platform prices and booking transactions are in Indonesian Rupiah (IDR). Booking confirmations, invoices and receipts use IDR. Where cash is accepted, payment is in IDR.
The price, selected extras, delivery or pickup charges and any separate Security Deposit must be disclosed before commitment or payment.
Your bank, card issuer or payment provider may apply its own currency conversion or fees. Those charges are separate from BBH and Rental Provider charges. BBH may earn commission or service fees on Partner bookings; any fee payable by the Customer must be disclosed before acceptance.
Security Deposits follow the Applicable Rental Agreement. Any optional insurance, damage waiver or liability-reduction product follows its specific disclosed terms. A contractual waiver is not insurance, and a Security Deposit is not a limit on possible liability.
Cancellation, booking changes, no-shows, early returns and any resulting refunds follow the applicable BBH Rental Agreement for BBH Direct Rentals or the Partner's disclosed conditions for Partner Rentals. These conditions must be provided before commitment or payment. Mandatory legal rights remain unaffected.
Provider cancellation, vehicle unavailability and breakdowns follow the applicable rental conditions and law. Provider failure is not treated as voluntary early return by the Customer. Material substitutions or additional charges require the Customer's agreement.
BBH is responsible for its own Platform, booking and payment-service obligations under these Terms and law. BBH Direct Rental operational liability follows the Applicable Rental Agreement. Partner operational liability follows the Partner's rental conditions, while BBH remains responsible for its own activities and obligations it accepts or has under law.
These Terms do not impose a separate booking-value cap on BBH Direct Rental liability or override the applicable agreement's treatment of BBH's proven negligence. Any lawful limitation of damages does not limit refund or repayment of money otherwise owed to the Customer.
Rental-specific force majeure and service-interruption consequences follow the Applicable Rental Agreement and law. An event outside a party's control does not automatically forfeit prepaid money or remove a refund or other mandatory remedy. Nothing excludes liability or rights that cannot lawfully be excluded.
Do not use the Platform for unlawful activity, fraudulent bookings, misleading or unlawful content, interference with its operation, or misuse of booking and payment systems. BBH may restrict Platform access where reasonably necessary to address misuse, subject to law.
Website misuse is separate from a rental breach. Active rental termination, vehicle recovery, deposit retention, treatment of prepaid money and additional rental charges require a basis in the applicable rental conditions and law; they do not follow from these website conduct rules alone.
Platform content, including branding, text, images and software, belongs to BBH or its licensors. You may use the Platform for its intended purpose and save your terms, booking documents and payment records. Other copying, distribution or commercial use requires the rights holder's permission unless permitted by law.
Revisions to these Terms must show their effective date and version identifier and apply prospectively. Existing bookings remain governed by the versions accepted for that booking unless a later amendment is expressly agreed or required by law. Updating this webpage does not automatically replace previously accepted terms. Material changes to a booking or its rental conditions require express agreement unless required by law.
These Terms are governed by Indonesian law. Complaints may first be raised through section 12. Unresolved disputes may be submitted to a court or dispute-resolution body with jurisdiction under applicable law. This preserves mandatory consumer remedies and does not require a Customer to waive lawful payment disputes or urgent relief.
PT BALI BIKE HOUSE
Email: info@balibikehouse.com
WhatsApp: +62 853 3777 7770
Contact address: Jalan Uluwatu II No. 10, Jimbaran, Kuta Selatan, Badung, Bali, Indonesia 80361.
For booking questions or complaints, contact BBH using the details above and include your booking reference. BBH handles matters concerning its own services and refers Partner rental matters to the relevant provider where appropriate. Customers retain mandatory consumer remedies and lawful bank or payment-provider dispute rights.
Sales and Customer Care handles complaints, with escalation to the appropriate management and then the Director where needed. BBH aims to resolve complaints within two calendar days after receipt. This is a resolution target, not a guarantee that agreement will be reached within that period.
Personal data is handled under our Privacy Policy. Acceptance of booking or rental terms is not blanket marketing consent; any required marketing consent must be obtained separately.
