FAQ

Frequently asked questions about motorbikes and scooters rental in Bali. Online payment, free delivery, bike replacement, documents etc

  • 1. What is a booking confirmation?
  • 2. What do I need to do after I received a notification about my booking and uploaded requested documents?
  • 3. Do I have to pay extra for helmets?
  • 4. Can we order children's helmets?
  • 5. Is it possible to change a helmet, if the one that has been provided is uncomfortable / too large / the clasp was broken?
  • 6. Can I order installed surfracks (special mounts for carrying surfboards)?
  • 7. Can you install double surfracks?
  • 8. Can you install a phone holder?
  • 9. Can we order raincoats?
  • 10. Will you deliver a motorbike directly to a hotel or a villa where I stay?
  • 11. Can you deliver a motorbike to the airport?
  • 12. What if I need delivery or return outside working hours of BikeHouse company (non-working hours)?
  • 13. Can you deliver a motorbike outside the tourist zone?
  • 14. Is it possible to order a motorbike transfer service from one location to another while I'm moving in a taxi with luggage?
  • 15. Can I ride to another islands?
  • 16. Can I rent a motorbike if I don't have an open motorbike category in my driving license?
  • 17. Do you provide an insurance against a motorbike theft?
  • 18. Do you provide an insurance against a motorbike damages?
  • 19. Is it possible to pay in USD, EUR or any other foreign currencies?
  • 20. Do I need to pay in advance for a motorbike booking?
  • 21. What should I do if I got into a road accident?
  • 22. What if the bike or any of its’ parts are broken?
  • 23. What should I do if a helmet has been stolen?
  • 24. What should I do if I lost a motorbike key or documents?
  • 25. What should I do if police stopped me and want to take motorbike documents?
  • 26. Can I rent a motorbike for less than 5 days?
  • 27. Can I come to your office and choose a motorbike there?
  • 28. Can I change my booking (dates, extras, etc) when a motorbike has been delivered?
  • 29. Can I cancel my booking before a delivery date?
  • 30. Will I get a refund if I cancel my booking after signing the agreement (cancellation fee)?
  • 31. Do I have to return a motorbike by myself at the BikeHouse office?
  • 32. What should I do If I find that tire (front or rear) is flat?
  • 33. Is it possible to extend my booking after the expiration of the agreement?
  • 34. Where can I read a BikeHouse rental agreement?